Restaurant Opening is Rescued with MobileBytes iPad POS and Star Printer

If you ask local diners why they ought to visit Charlton's Grill & Tap at Johns Creek, Georgia, they will tell you it is for the wings. The eatery is famous for jumbo, crisp wings prepared with various homemade sauces and rubs--and Charlton's encourages diners to combine flavors to think of creative combinations they adore. The family-owned-and-operated restaurant, which opened its doors in 2016, also provides excellent customer service, supported by state-of-the-art technology--but management did not find it that way when they ready for the restaurant opening.



The Challenge

When owner Bob Charlton bought the restaurant, he found the point of sale (POS) system has not been correctly maintained. Charlton, the former executive VP of sales and marketing for a systems integrator, was familiar with POS systems, and immediately found that he's got a problem. The POS system hasn't been updated --in actuality, it was running four versions behind the current software--and the POS printers and hardware were obsolete. The restaurant could not change the system whatsoever to make it usable.

Charlton knew he had a cloud-based POS system he'd be able to get from a laptop or smartphone. He also wanted a solution that enabled him to concentrate on his new restaurant, not on IT, but nevertheless easily manage changes and upgrades. Charlton's Grill and Tap did not expect the issues it found with the present POS system and printers. They wanted to readily enable online ordering, provide a loyalty program and printers which required zero IT support to print receipts and takeout orders. They has to work quickly as they only has 3 days to implement a new POS system and thermal printers for your restaurant.


The Solution

Charlton initially contacted Matt Shaw from Postec, Inc.. Since he believed the Toast restaurant POS and management system would best suit the business' needs. But after Shaw listened to what Charlton was searching for, he advocated a MobileBytes system and Star printers. Mobilebytes iPad POS supplied Charlton's with the anytime, anyplace cloud accessibility it was searching for, and it made engaging and communicating with clients throughout the POS system simpler.

The new POS solution was also easy to roll out and easy to establish. The MobileBytes and Star system required over two days to set up and go live, installation took over eight hours with the aid of Postec, Inc. and personnel training, including setting sample orders, took less than 1 hour, helping Charlton's open its doors in less time compared to other POS systems might have.

When an order comes in, the order double printsonce for the kitchen to initiate food preparation and after for the front of the house to prepare the take out order. The Skip-the-Line feature is offered via the MobileBytes app. When guests are within 90 feet of the restaurant, their phone will connect to the restaurant's iBeacon and they'll be given a notification via the app asking if they would like to"bypass the line" and arrange beforehand via the mobile app. Anyone dining in can purchase online with orders printing to front and rear of the home so that they'll be ready when guests arrive. Guests that are looking to have alcoholic drinks with their foods, however, have two different checks, since alcohol can not be ordered online. To compensate, the restaurant provides a free beverage promotion to promote online orders. Charlton's also established a loyalty program, supported by the MobileBytes app.

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